Oops, did it again! Clicked "send" on an email and immediately wished I could take it back. It's so easy to give the wrong message, especially when you are preoccupied or in a rush. You came off as snide, obnoxious, rude or demanding, when really you just weren't paying attention. Now that business associate you've never met, the college admissions adviser you are hoping to win over, or the craigslist seller you're trying to negotiate with is set on edge and dis-inclined to help you. Nothing ruins relationships faster than miscommunication, and it all could have been prevented with a nearly effortless practice Mirabai Bush calls "Mindful Emailing."
"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
Russ is a business and personal coach who helps people lead meaningful lives at the intersection of faith, psychology, movies and business.